Frequently Asked Questions
Have a question? We've got you covered. Find answers to everything about Soult Digital, from security and pricing to how your family can access your legacy.
General Questions
What is Soult Digital?
Soult Digital is a secure digital legacy platform. It allows you to organize, store, and plan for the transfer of your digital assets, memories, and important information to your loved ones after you're gone.
Why do I need a digital legacy service?
In today's world, much of our lives are online—from photos and social media to financial accounts and important documents. Without a plan, these assets can be lost forever. Soult ensures your digital footprint is managed according to your wishes.
How is this different from a physical will?
A physical will primarily deals with tangible assets. Soult complements your will by managing your digital assets, which are often not covered. We provide a secure way to pass on passwords, account details, and digital files, which is not safe to include in a public document like a will.
Who is Soult Digital for?
Soult is for any adult who has a digital presence. Whether you're a parent wanting to preserve memories for your children, a professional with digital financial assets, or simply someone who wants to make things easier for their family, Soult is for you.
Is Soult Digital available outside of India?
Currently, our services are tailored primarily for Indian laws and regulations, such as the DPDP Act, 2023. While you can sign up from anywhere, the legal framework and nominee verification processes are optimized for India.
How do I get started?
Getting started is simple. Just click 'Get Started', choose a plan that suits your needs, and begin organizing your digital life in our secure vault. The process takes only a few minutes to set up.
What happens if Soult Digital shuts down?
If Soult ever had to close, we would tell you in advance and help you get a copy of your vault. A one-click export is on our roadmap.
Can I use Soult for my business assets?
Soult is designed for personal digital legacy planning. While you can store information related to your business, it's not a substitute for formal business succession planning. We recommend consulting a legal professional for business assets.
Security & Privacy
How secure is my data with Soult Digital?
Security is our highest priority. Your data is protected with AES-256 encryption at rest, TLS encryption in transit, and strict role-based access controls. Sensitive 'double-locked' fields, such as Aadhaar, PAN and account numbers, get an extra layer of AWS KMS encryption, and Soult personnel do not have routine access to your vault. No digital system can promise zero risk, so we focus on strong safeguards, transparency and giving you control.
Where is my data stored?
Your data is stored on secure, encrypted servers with Amazon Web Services (AWS), one of the world's leading cloud providers, with data centres located in India — so your vault data is stored in India.
Is my data end-to-end encrypted?
End-to-end encryption means data is encrypted on your device so only you can decrypt it — not even us. This is now available for your most sensitive passwords: with Advanced protection, the password in each Password Keeper entry is encrypted on your device with a key only you hold, so Soult cannot read it. Everything else is encrypted in transit (TLS) and at rest (AES-256) with strict access controls, and stays recoverable on purpose so your family can be given access. More opt-in end-to-end options are on our roadmap.
Are you compliant with data protection laws?
Soult is built with the principles of India's Digital Personal Data Protection (DPDP) Act, 2023 in mind: consent-based data collection, a clear purpose for what we collect, user control over personal data, and no selling of personal data. Our security programme is aligned with ISO 27001 and our quality management with ISO 9001; accredited certification is in progress.
How do you protect my account from unauthorized access?
Daily unlock uses your MPIN (or biometrics, if you turn them on); signing in on a new device also needs a one-time code sent to your phone. Three wrong MPIN attempts lock the account for 24 hours.
Will you sell my data to third parties?
Absolutely not. We will never sell or rent your personal data, and we never share your vault content with anyone for marketing. To measure our own ads, the app sends limited usage events to Google and Meta, as our Privacy Policy explains. Our business model is based on subscription fees, not data monetization.
What happens to my data after my passing?
Nothing is copied or transferred. Once a death claim is verified and approved, your executors can sign in and view and download your vault in read-only mode. Today they see the whole vault — per-item visibility is on our roadmap — except Advanced Password Keeper passwords, which open only with your vault password or Recovery Kit.
How do you verify a user's death?
Only an executor you named, whose phone number and email have been verified, can raise a death claim, and they must upload a death certificate. You and your other executors are emailed. An authorised Soult administrator then checks the claim and the certificate before approving access, and every decision is recorded.
Is Soult “bank-grade” secure?
We don't use the phrase “bank-grade” — it has no agreed technical meaning, and the comparison is misleading. Here is exactly what we do instead: your data is encrypted with AES-256 at rest and TLS in transit, your most sensitive fields get an extra AWS KMS layer, your vault is stored in India, and it opens with your MPIN. Soult personnel do not have routine access to your vault; when a death claim is reviewed, a small number of authorised staff can open the documents in that account, and each access is logged. For the passwords only you should ever open, Advanced Password Keeper encrypts them on your phone so even we can't read them.
If someone gets access to my phone, can they open my vault?
Not from the phone alone. Soult sits behind its own MPIN, separate from your phone's lock — and since August 2026 you can also unlock with Face ID or fingerprint instead of typing it, though the MPIN always still works as a fallback. Three wrong MPIN attempts locks the account for 24 hours, and we email you when it happens. Choosing "Forgot MPIN" doesn't shortcut this — it needs an OTP sent to your registered number and the correct answer to your security question. Passwords under Advanced protection are separate again: they're encrypted on your device with a key only you hold, so even someone inside the app can't read them without it. Beyond the app itself, we run continuous security posture monitoring across our cloud infrastructure (CheckRed — covering cloud configuration, SaaS access, DDoS and DNS exposure). An independent vulnerability assessment has been completed, and a full penetration test is planned. SOC 2: readiness work is in progress; we will publish the report when an independent auditor issues it. No system can promise it's unhackable — but access to the phone by itself is not enough.
Pricing & Plans
How much does Soult Digital cost?
Soult has a Basic plan that is free for a limited period, and three paid plans — Foundation, Legacy and Dynasty — each available for 1 year or 10 years, for one person or as a Duo. See our Pricing page for current prices (plus 18% GST).
Is there a free plan?
Yes, we offer a free plan with basic features to help you get started with securing your digital legacy. It includes limited storage and a smaller number of nominees.
Can I upgrade or downgrade my plan?
You can upgrade at any time from your account on the Soult website, and the new features apply straight away. Plans don't renew automatically, so if you'd like a smaller plan, simply choose it when your current term ends.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, and other popular online payment methods in India through our secure payment gateway partner.
Is this a one-time payment or a subscription?
Each paid plan is a one-time payment for a fixed term — 1 year or 10 years. It does not renew automatically, so you are never charged again unless you choose to.
What happens if my subscription lapses?
Nothing is deleted. If a paid plan ends and isn't renewed, your vault becomes read-only: you can still open and view everything, and you can renew at any time to add or change entries. The free Basic plan also remains available.
Family & Nominees
What is a nominee?
A nominee is a trusted person you record against an asset, so your family knows who you intend it for. The people who can actually open your vault are the executors you name — an emergency executor at any time, read-only, and others after a death claim is verified.
How many nominees can I add?
It depends on your plan. You can add 5 loved ones on Basic, 20 on Foundation, 30 on Legacy and unlimited on Dynasty, and record them as nominees for your assets. Executors, who can open your vault, are capped at 1, 3, 5 and 7. Today every executor who qualifies sees your whole vault.
Do my nominees need a Soult Digital account?
No. Your nominees and executors don't need a paid Soult plan. When you add an executor, they confirm their phone number and email with one-time codes, and they use that same phone and email if they ever need to open your vault.
Can I control what each nominee sees?
Not yet. Today an executor who qualifies sees your whole vault in read-only mode. You can note who each asset is meant for, but that is guidance for your family, not an access control. Choosing what each person can see is on our roadmap.
How are my nominees notified?
Your executors are emailed when a death claim is raised for you. Once it is approved, they can sign in to the Soult app with their verified phone number and email to see your vault in read-only mode — so make sure they know they have been named.
Can I change my nominees?
Yes, you can update your nominees and executors at any time in the Soult app. We recommend reviewing your choices periodically, just as you would with a traditional will.
What if my nominee passes away before me?
It's important to keep your nominee information up to date. We recommend appointing at least one secondary or backup nominee for this reason. You will receive periodic reminders to review and confirm your legacy plan details.
The Vault & Features
What kind of information can I store in my vault?
You can store a wide range of digital information: login credentials for online accounts, important documents (IDs, deeds, insurance), financial account details, digital photos and videos, personal letters, and final wishes or instructions.
Is there a storage limit?
Yes, each plan comes with a specific storage limit for file uploads. Our plans range from a few gigabytes to much larger capacities for extensive photo and video collections. You can see the specific limits on our Pricing page.
Can I store passwords securely?
Yes, our vault has a dedicated, encrypted section for storing usernames, passwords, and 2FA backup codes. It's a much safer alternative to storing them in a spreadsheet or notebook.
What is the 'Afterlife Message' feature?
You can record video, audio or written memories and tag them to the people they are for. After a death claim is approved, your executors can see them and share them. Automatic delivery to each person is not available yet.
How does the 'Social Media Shutdown' feature work?
You can store your social media accounts and write down what you want done with each. After a death claim is approved, your executors can see these instructions and take them to each platform. Soult does not contact social media companies on your behalf.
Can I access my vault from my phone?
Yes — your Soult vault lives in our mobile app for iOS and Android, so it travels with you on your phone. The website is informational only and is used just to manage your subscription; there is no web-based vault.
What are 'Final Instructions'?
This section allows you to leave clear instructions on practical matters, such as funeral preferences, care for pets, or handling of specific personal belongings. This helps reduce the stress and uncertainty for your family during a difficult time.
Can I upload any file type?
You can upload most common file types, including PDFs, Word documents, images (JPEG, PNG), and videos (MP4). If you have a specific file type concern, please contact our support team.
Legal & Compliance
Is Soult Digital a legal will?
No. Soult Digital is not a legal will and does not replace one. It is a tool to manage and transfer your digital assets, which often fall outside the scope of a traditional will. We strongly advise you to have a legally valid will prepared by a qualified professional.
Does my nominee become the legal owner of my accounts?
No. Your nominee is granted access to the information you've stored. The legal ownership of assets (like bank accounts) is still governed by law and your formal will. Soult provides the *keys*, but the legal framework dictates ownership.
How does Soult comply with Indian IT laws?
We follow the Information Technology Act, 2000, and are building towards the Digital Personal Data Protection Act, 2023, whose full obligations apply from 13 May 2027. This includes data encryption standards and secure data handling procedures.
What happens in case of a legal dispute among nominees?
Soult Digital will act based on the instructions you have set in your vault. We cannot mediate family disputes. In the event of a court order or legal injunction, we are bound to comply with the legal process.
Can I use Soult to specify guardianship for my children?
No. Designating a legal guardian for minor children must be done in a legally executed will. You can express your wishes in your Soult vault as a personal note, but it is not legally binding.
Ready to Secure Your Digital Legacy?
Get started in minutes. Protect what matters most for the ones you love.